Frequently Asked Questions

Who uses your services?

What file formats do you accept?

Do you guarantee the quality of your service?

What forms of payment do you accept?

How quickly will I receive my translated or edited document?

What is your confidentiality and privacy policy?

Do I need to submit my document for a quote?

How do you determine the number of words in my document?

How do I submit my document?

How will my document appear after it has been translated or edited?

What is the price of your services?

Will you prepare my document in the format expected by my target journal?

Do you prepare documents in American or British English?

What if I am not satisfied with your service?

Who uses your services?

Scientists from around the world use our services to prepare their documents (e.g., journal articles, abstracts, posters, grant applications). While most of the submissions we receive are manuscripts that will be submitted to an academic journal for review and publication, we are experienced in editing and translating research grant proposals, conference proceedings, book chapters, and websites. Our services are not limited to those types of documents. If the subject of your document is scientific, we can edit or translate it into high-quality English.

The Principals of Fortaleza have over 50 years of experience in publishing, editing, and translating documents for scientific journals. In addition, they have considerable experience in writing, editing, and translating research proposals, grant applications, and other types of scientific documents.


What file formats do you accept?

Although we prefer documents to be in MS Word®, PowerPoint®, or Excel® file formats, we can accept all of the other popular file formats for Windows and Mac, such WordPerfect®, RTF, and plain text.


Do you guarantee the quality of your service?

No translation and editing service can guarantee that your document will be accepted for publication or that your grant application will be approved. That said, a disproportionately high number of the manuscripts translated and edited by Fortaleza Editing and Translation are accepted for publication and our clients have been very successful in having their grant applications approved.

We take responsibility for any comments by referees or editors for the quality of the English in your document. If you receive comments that there are problems with the English in your document, we will edit the paper, again, without a cost to you.

While experience and numerous research studies show that manuscripts containing fewer English-language mistakes are more likely to be accepted for publication, generally, we do not edit your manuscript for research content, unless agreed upon by both parties. In any case, we cannot guarantee the acceptance of your manuscript or proposal.

What forms of payment do you accept?

If you are paying in Euros, you will receive by e-mail and post an invoice from Intercambio Cultural Europeo SL (Madrid, Spain). Euros payments are made by bank wire transfer or cheque.

If you are paying in US or Canadian Dollars, you will receive by e-mail an invoice from Fortitude Technologies, Inc., which can be paid by check or credit card. We accept Visa, MasterCard, and American Express.


How quickly will I receive my translate or edited document?

If you choose our Standard service, we will return your document within 7 d. Expedited service returns your document within 4 d. Rush service documents are returned within 48 h. Longer documents, such as books, can require more time than standard-length documents. An estimate of the time that your document will require will be provided before we begin our services.


What is your confidentiality and privacy policy?

We respect your privacy and ensure the security of your manuscript. Only Fortaleza editors and translators have access to your document. A non-disclosure agreement is available upon request. Our editors and translators have signed a Confidentiality Agreement. We do not share client information with anyone. Unless you request that we do otherwise, Fortaleza retains the document indefinitely.

To insure the security of the information that you submit to us, our website uses the most powerful and updated security measures. We use Secure Socket Layer (SSL) encryption, the highest amount of security available.


Do I need to submit my document to receive a quote?

Yes.

How do you determine the number of words in my document?

To count the words in your document, we use the “Word Count” function in Microsoft Word® (Tools >>> Word Count) (word count in English, not the source language). We select the words from the Abstract to the Acknowledgements, and exclude References, Figures, and Tables (which are translated for free).

What is the procedure in using your services?

The procedure in using our services is as follows:

(1) We receive your document and information about type of service you require.

(2) Within 24 h (Monday to Friday), we send you a quotation based on the type of service and speed of delivery you have requested.

(3) If you accept the quote, you reply by email and authorize us to proceed with the service.

(4) We edit or translate the document and return it to you for your review.

(5) You accept the edit or translation. If you have questions about the work we have done, now is the time to ask those questions.

(6) We send you an invoice. Payment is due upon receipt of the invoice.

(7) You make payment by bank wire transfer, check (EUR, US$, or CA$, only), or credit card (Visa, MasterCard, American Express).


How will my document appear after it has been translated or edited?

We make corrections and suggested changes directly in the document. If your document is viewed in Microsoft Word®, you can use the program’s “Track Changes” option (under the “Tools” menu) to view all of the corrections and suggested changes made to the text (see example, below). From within the “Track Changes” option, you can accept or reject individual changes that we suggest.


What is the price of your services?

Our prices are as follows:

Editing Price per hour
       
Standard service (7 d): 30 € 40 US$ 45 CA$
Expedited service (4 d): 40 € 50 US$ 60 CA$
Rush service (48 h): 50 € 60 US$ 75 CA$


Translation* Price per word
       
Standard service (7 d): 0.08 € 0.10 US$ 0.12 CA$
Expedited service (4 d): 0.10 € 0.12 US$ 0.16 CA$
Rush service (48 h): 0.14 € 0.18 US$ 0.20 CA$

We provide prices in Euros, U.S. Dollars, and Canadian Dollars. The price of our service in your country’s currency depends on the exchange rate on the day of the transaction. If you are using a credit card to pay, you will be charged in the currency of your card at the exchange rate used by the card-issuing bank. For an estimate of current exchange rates, visit http://www.xe.com.


Will you prepare my document in the format expected by my target journal?

While we recommend that you prepare your document in the format of your target publication before you send your document to Fortaleza, if you request that service at the time you submit your document for translation or editing, we will edit your document to suit the format of the publication.


Do you prepare documents in American or British English?

We can translate or edit documents to conform to American or British English. Unless that you request that we do otherwise, we will use American English.


What if I am not satisfied with your service?

We guarantee the quality of our services. After the return of your document, we are available for consultation should you have any questions about the changes made to your document. In the event that our services are not to your satisfaction, we will consult with you to produce the result you expect.


If we have not answered your question, here, send a message to
service@fortalezaedicion.com.